iPay (Pty) Ltd is a Cape Town, South Africa - based software and services company. iPay has developed the BizSwitch switching platform for online transactions including prepaid electricity, prepaid gas, prepaid water and prepaid airtime as well as electronic funds transfers (EFT's) and bill payments.
Phone: +27 (0) 21 180 4180
[Not for South African municipality consumer queries (i.e. regarding the "old iPay website") - instead call: 0861 220 244]
Address: 46 Bell Crescent, Westlake, Cape Town, 7945
iPay (Pty) Ltd is a South African based software and services company with its head office in Cape Town. iPay was established in 2003. iPay has a track record of delivering innovative software solutions that are comprehensive, reliable and affordable. Software development at iPay is managed in accordance with agile project management methods.
iPay forms partnerships with industry leaders in many countries in Africa and across the globe. Also, major utilities in more than 35 countries use iPay systems on a daily basis.
A number of certifications have been awarded to iPay including the PCI DSS Level 1 Security Certification, the STS Certification of Conformance, ESKOM's XmlVend Conformance Certification and the SA National Accreditation System's Broad-Based BEE Level 4 Contributor Status. Click here for more details.
iPay's exhibitor stand at African Utility Week Conference and Trade Exhibition.
Current certifications awarded to iPay and the BizSwitch platform.
iPay was awarded the Payment Card Industry (PCI) DSS Level 1 Service Provider Certificate on 24 January 2013. This means the required level of security due diligence for storing, processing and transmitting payment card holder data was in place and verified. iPay continues to comply to PCI standards and as such renews it's compliance certification annually. Ipay's latest certificate of compliance was issued on 15 June 2021.
The Standard Transfer Specification (STS) Certificate of Conformance was awarded to BizSwitch on 14 October 2013 and was updated to cover Water, Gas, Electricity and Currency vending on 2 November 2015. Latest certification also covers STS 6 and STS Edition 2 on 23 August 2018.
Issued: 14 October 2013
Issued: 2 November 2015
Issued: 23 August 2018
ESKOM, in June 2013, reconfirmed BizSwitch XmlVend 2.1 Conformance, first awarded in 2007, in this letter: XmlVend 2.1 Letter of Conformance
The Business Standards Company (BSI) awarded the ISO 27001 certificate to iPay on 12 February 2019 in this Certificate of Registration
In July 2014, according to the South African National Accreditation System, iPay was awarded the overall Broad-Based BEE Status of Level Four Contributor, as attested to, in this: BEE Certificate
iPay has an established market presence in more than 35 countries where major utilities use our systems on a daily basis. The BizSwitch platform processes over 300 million transactions worth over $1 billion annually. iPay has existing partnerships with industry leading companies in many countries in Africa and across the globe. See the map below for an indication of iPay's market presence as well as the list of utilities making use of iPay's software.
iPay Market Presence Map - Quantity indicates number of meters for which transactions are processed by iPay's BizSwitch software
Utilities that either run iPay software, or on behalf of which, it is used to process vending:
The BizSwitch Platform constitutes iPay's flagship suite of products. BizSwitch is a switching platform for online transactions including prepaid electricity, prepaid gas, prepaid water and prepaid airtime as well as electronic funds transfers (EFT's) and bill payments. BizSwitch supports many different channels for processing transactions, including: Point of Sale (POS) terminals, ATM's, unattended kiosks, cellphone, web and 3rd-party vending. The BizSwitch platform is offered as a Software-as-a-Service (SAAS) solution. See this brochure for an overview of all of iPay's products: Brochure: iPay Products Overview
See below for more details of iPay's products and individual product brochures.
iPay's BizSwitch platform is offered as a Software-as-a-Service (SAAS) solution. Under the SAAS model, the hosting and management of the meter management and transaction processing technology is left to iPay, allowing the customer to concentrate their resources on operations and all other aspects of their business. The system is accessed and managed by the customer via a web browser and a secure internet connection. Software-as-a-Service solutions represent a low risk to the customer.
The platform facilitates the sale of prepaid electricity for Standard Transfer Specification (STS), smart and proprietary meters via a number of different channels including POS, voucher, mobile phone, web and third parties.
With simple modification to certain points-of-sale, other transfer methods such as smart cards could also be accommodated. See this brochure for more details: Brochure: Vending Electricity and Gas
iPay's Meter Management System facilitates the management of energy meters, energy tariffs, customers and auxiliary accounts while adhering to the Common Information Model (CIM) standard. STS, Thin/virtual and smart prepayment are supported.
See this brochure for more details: Brochure: Meter Management
Prepaid Airtime is managed via a secure store of centralised stock replenished directly from the network operator.
BizSwitch also has the ability to do direct GSM recharges - a paperless option direct to users' phones. For more information look for the section on prepaid airtime in this brochure: Brochure: iPay Products Overview
The platform is designed to communicate seamlessly via ISO 8583 to any financial acquiring or issuing institution.
This financial switching ability allows payments to be effected by approved credit cards and debit cards. See this brochure for more details: Brochure: EFT - Credit Cards, Mobile Wallets
Bill payments for any authorised third party can be seamlessly collected via the BizSwitch Platform.
Payments are cross-references with unique ID numbers, and cash is transferred directly to the relevant receiver.
Bills can be paid at retail outlets, banks, via cellphones and the internet.
Field Forms facilitates the capture of data in the field, the management of tasks and the tracking of technicians by time and location. It comprises the Field Forms Administration web site and the Field Forms Mobile Android application. Example of Field Forms usage includes meter reading, survey data capture and any other form-based data capture processes. See this brochure for more details: Brochure: Field Forms
In order to rapidly set up additional delivery channels, or just to fast track BizSwitch installation, low-cost terminals are available with pre-developed custom application software.
These terminals enable service providers to rapidly expand their service delivery base, and simultaneously establish a new distribution business.
Prepaid Electricity and Gas Vending - Overview